Q: I have noticed Aptvita offers products at unmatched low prices. I am a bit concerned about the quality I’m getting. Can you explain?
A: Aptvita offers their products to tens of thousands of apartment communities and uses this as buying power when negotiating price discounts. The products are new items from top brands, such as Ashley Furniture, Coaster Fine Furniture, Malouf Sleep, LG, Cuisinart, and hundreds more. Just like a wholesale club Aptvita negotiates with the power of thousands of apartment communities to get the best deals for its members. We are proud to offer brand new top quality furniture, appliances, and electronics from renowned brands at unrivaled prices.
Q: Aptvita promises “white glove delivery and setup”. What does this mean?
A: Aptvita inspects goods before they are being delivered. This allows us to catch the vast majority of shipping damages and other issues - resulting in a better experience for you, the Aptvita member. Also, our in-home experts deliver and set up any furniture or appliances that require assembly. You won’t be sitting there with installation instructions and bits & pieces - Aptvita means “apartment living”, not DIY. We want you to focus on enjoying your apartment life, while we take care of any installation or setup work needed, directly in your apartment.
Q: What happens if I’m not satisfied with a product ordered through Aptvita? Can I return it?
A: You have 14 days to return an item unless it’s damaged, soiled, or excessively used. Upon return, your merchandise will be inspected and appropriate credits and/or refunds will be issued for the item(s) and any taxes due to be refunded in accordance with state law. 20% restocking fee will apply. Aptvita is not responsible for merchandise that is too large or doesn’t fit said area. Availability is an estimate according to the information given at the time of purchase. Aptvita is not responsible for any delay or default of merchandise beyond the control of Aptvita.
If the product is damaged upon delivery and setup, Aptvita’s delivery service will return said item and deliver a replacement piece that is acceptable to customer.
Q: I am moving out! What happens to my Aptvita products?
A: Just like with furniture, electronics, and appliances from a traditional retail store or from the Internet, you own the goods you purchased and will take them with you. If you chose to finance these items through our financing partner, please make sure you notify them about your new address and any changes to billing address on a connected credit card.
Q: Do you offer warranty exchanges in case I have a problem with a product?
A: Aptvita warrants that its merchandise are free from manufacturing defects (workmanship and/or material) and will replace defective parts for a period of up to one (1) year from the date of purchase in accordance with the conditions set forth below. Aptvita makes no warranties beyond manufactures warranty.
Q: I am looking for a brand or product Aptvita doesn't carry. Do you accept product or brand requests?
A: Absolutely - we are constantly adding more brands to provide our customers with the greatest selection possible. Our goal is to be your number one resource for any product related to your apartment living - hence our name Aptvita! Please shoot us an email with the brand and/or product you are looking for. Our email address is: contactus@Aptvita.com
